Do not file a support ticket with Bethesda; your personal data may be at risk
After nearly two weeks of continuous consumer complaints and threats of legal action, Bethesda had finally guaranteed they would replace all nylon bags with canvas bags for the Fallout 76: Power Armor Edition
However; as of at least 12/5/2018; just two day after making this promise; it has come out that a massive breach of data has occurred, allowing users to see all support tickets (dozens of pages) for Bethesda over the returns or requests related to the Power Armor Edition of the game. Information leaked includes addresses, banking information and personal details.
Links below are examples of this current issue:
One of the current primary discussion threads over this issue
User posting about receiving support tickets from other users
Another discussion on the unfolding issue with the leaked support tickets
Bethesda is aware of this issue, however, I would encourage owners of the Fallout 76: Power Armor Edition to seek a refund rather than attempt to get a replacement bag, as well as file complaints with both the FTC and your state AG as it is clear this company cannot be trusted with consumer data.
For those here that want to return their Power Armor Edition; do not accept the 500 Atoms; do not file for the replacement canvas bag.
What Bethesda has done with the Power Armor Edition of the game is literally a crime in the USA and in many countries with consumer protections. Even if you intend to wish to accept the replacement bags despite the data breach, I encourage you to still file with the FTC and your state AG over the deceptive and now even dangerous practices of this company.
Know your rights; if Bethessda has failed to notify you personally about this breach of your data, you have legal recourse in all US states and in the EU.
Fallout 76 is an unmitigated legal disaster for Bethesda. What they(Bethesda) have with the power armor edition bag already broke the law here in USA; and although offering the canvas bags as a replacement may possibly clear them of legal consequences: they still released promotional material for an edition of the game that said "canvas bag" and it was shipped as a "nylon bag" without informing consumers; they didn't change the product description until threads about it became really popular. Do not accept any form of "compensation" from Bethesda; accept only a refund and if they refuse go forward with a refund; issue a chargeback.
Try to get a refund and if not; look into a chargeback and if you live in the USA, file an FTC complaint; this is just their way of trying to escape liability for a violation of federal law for false advertising.***
Since this gets asked a lot; whatever retailer you bought the product from is the one you request the refund or discuss arbitration with specifically. If you bought your edition from gamestop, that's who you request the refund from; if you bought it directly from Bethesda, that's who you request it from etc. Hopefully this clears up these sort of questions.
Information on how to get refunds.
If you live in Australia, you can get a refund pretty easily.
Information on how to report Bethesda for deceptive and (now) dangerous trade practices.
File with your state AG if you live in the USA; their job is to be your legal advocate
If you live in the UK, you can file a complaint with the ASA, make sure to link Bethesda's UK sites, otherwise they will claim they have no authority, they do have authority, just only over UK hosted websites and companies.
Information on Chargebacks; what they are, what consequences they carry and how they work.
Chargebacks; what they are and how they work. Be aware that you should only do this if you are absolutely sure you want the money, as chargebacks can carry the risk of being banned from a retail platform
More information on chargebacks as it pertains to this specific product; its for these reasons I would not recommend a chargeback for the standard edition of the game; instead file complaints with your country's trade authority and keep pressing for a refund from whatever retailer you bought it from if you bought a standard edition
Even more information on chargebacks; for those still worried
Bonus round: Proof that Bethesda was/had intentionally trying to mislead consumers about the material qualities of the Power Armor Edition
I would not recommend a chargeback on the standard edition of the game; only the Power Armor Edition, you still should file with the FTC and the state AG or equivalent in your country about the general state of this product being defective, as well as the data breaches
Even if you do not feel inclined to seek a refund or issue a chargeback; please file a complaint with your country's trade authority(FTC here in the USA) and your regional public legal representative (AG here in the USA), Bethesda should not get away with breach of consumer data and deceptive trade practices.
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