Ever since my CE arrived, a piece that held together the headband within the helmet was missing. There were two pieces just rolling around in the helmet and when I looked at my brother's helmet to see how to fix it, I could see I was missing a piece. So I emailed Bethesda Support that night with the issue and with photos of the pieces. It was late Friday evening, so I wasn't expecting a response until the next Monday. Cut to two weeks later and I still had not received an email. So I emailed the support again, this time on a Wednesday, and made it clear that while I was a little frustrated that it had been some time since they said they would get back with me, I still had some patience with them.
And then the canvas bag thing happened and got big. I'm done being patient. I want my $200 helmet fixed. How hard is it to ship me a replacement part? I emailed them again today letting them know I am fed up with how they've treated my one small request. Also, know that outside of an automated email telling me that they will respond within 48 hours, I still haven't gotten a response from them.
TL;DR Bethesda hasn't responded to my emails asking for a small part to fix my helmet.
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