This all started 2 weeks ago. Sony has tried to help me as much as possible but to no avail.
So STW went on sale and my kid asked me to please purchase it. So I did.
I purchased this The Standard Founder’s Pack includes: • Access to “Save The World” PvE Campaign • 4 Exclusive In-Game Banner Icons • 6 Daily Loot Pinata Packs • Exclusive Founder’s Loot Pinata Pack • Free Battle Royale PvP mode
As soon as I paid, I was told I got the wrong one, wanted this one The Deluxe Founder’s Pack includes:
• Access to “Save The World” PvE Campaign • Rare Starter Hero Pack (8 Heroes) • Rare Starter Weapon Pack (Includes 4 Weapons/1 Trap) • Exclusive Founder’s Pistol • 10 Exclusive In-Game Banner Icons • 24 Daily Loot Pinata Packs • 4 Exclusive Founder’s Loot Pinata Pack • 5 Immediate Loot Pinata Packs and more
So I called sony up immediately, they refunded me the $19.99 for standard and immediately made the purchase of the deluxe for $29.99
So my kid plays for two days and all of a sudden is kicked out. STW is locked. Tells me I have to redeem a code. I call sony and they say its on my PSN and on my purchase list and to contact epic.
So for multiple days going back and forth w/ epic my case gets escalated. I’m finally told that bc of the refund my STW was revoked and the only thing on Epic server is that I paid for the upgrade that doesn’t have STW. I try my best and sony does too to explain thats incorrect. The upgrade to deluxe is a separate $14.99 transaction from in game only. Its available through the fortnite game once you purchase standard only.
Sony and I have sent epic exactly what I purchased and their only response is, I have to rebuy the standard edition. We try explaining thats not possible bc Sony says I already own the Deluxe edition that comes with STW campaign So Im not able to rebuy it.
Its been 2 weeks and epic hasn’t responded to any emails I sent. I spent $29.99 for something I’m not able to play. I’m not allowed a refund due to Sonys TOS on DLC that has been redeemed.
If anyone can please help. My kid is still upset and I’m a bit pissed bc I’m out $30. I can’t do a charge back on my CC bc I would get banned by sony for doing so.
Im terribly sorry for the long post but I’m really hoping someone can help me. Thank you
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