Update on the Alpha Pack Errors
LATEST – – – <12/6/2018> 10:00AM EST: We have verified that the Alpha Pack issues are also a visual glitch (similar to the renown issue).
If you received an "Alpha Pack Error" message notifying you that you received renown instead, the Alpha Pack was a duplicate. If nothing happened, you should be able to see new items in your inventory once you restart.
We are working on a fix to address the visual errors currently.
- <12/5/2018> 5:15PM EST: We no longer are requesting more player information, but a big thank you to everyone who helped contribute to our investigation! We are still in the process of testing and will update again soon. Thank you for your patience everyone!
- <12/5/2018> 10:30AM EST: We will be testing a potential fix to the alpha pack error messages this afternoon. We will continue to keep everyone updated as the situation progresses.
- <12/4/2018> 4:00PM EST: The issue with renown balances not updating appears to be a visual glitch – spending renown and/or restarting your system should fix it and update your renown balance to the correct amount. We are still looking into the alpha pack errors.
We're currently investigating reports of renown and alpha pack issues after today's Wind Bastion update. If your renown balance is not updating after your matches and/or you are not receiving items from opened alpha packs, please respond with: Uplay ID Platform Data center/Region Type of issue you are having (renown/alpha pack) Your help is very much appreciated as we look into this – thanks!
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