DON’T open support tickets, as the ticket will be public!

fallout 7 - DON'T open support tickets, as the ticket will be public!

Just a little update from the Bethy forums, apparently people opening support tickets with Bethesda were able to see and edit tickets from other customers – including private information.

A community manager confirmed this already in this thread, but also said it would be resolved.

However, she also said the thread would be locked, which it still isn't.

Given Bethesda's "competence" on this release and their support, I would highly discourage anyone from opening support tickets with them now – or if you have to, leave out all sensitive information.

I'd usually write something snarky here, but I'm slowly running out of words for this company….


edit: News sites are picking up on it it seems.

Kotaku (yeah, I know..) https://kotaku.com/bethesda-support-leaks-fallout-76-customer-names-addre-1830892930

Forbes https://www.forbes.com/sites/erikkain/2018/12/05/a-fallout-76-support-glitch-leaked-players-personal-information-for-all-the-world-to-see/#37894b6878d6

PCGamesN https://www.pcgamesn.com/fallout-76/fallout-76-support-ticket-leak

edit 2: Community administrator gstaff responded in the forums with the following reply:

"We've just put out a statement regarding this matter. You can find it in full below.

We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error.

We are still investigating this incident and will provide additional updates as we learn more. During the incident, it appears that the user name, name, contact information, and proof of purchase information provided by a limited number of customers on their support ticket requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. We plan to notify customers who may have been impacted.

Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation.

Assistant Director, Community Lead @ Bethesda Softworks"

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