I requested a refund of Fallout 76 on Bethesda's site. I have less than 4 hours in the game post-launch. They have a refund option listed under their support ticket, and even a sub-field for refund reason that says "I'm dissatisfied with the game." I filed the ticket, subsequently received an automated response saying "Customers who have downloaded the game are not eligible for a refund. We apologize for the inconvenience." One can imagine my frustration when it seems that I'm eligible for a refund, since I can file a ticket for those reasons, but it turns out that I'm ineligible.
I get it, I signed their terms of service, I agreed to this refund policy, knowing full well the game might be unsatisfactory.
Still, Bethesda, this is an awful policy. If I had purchased the game through Amazon or a different retailer, I'd have more of a shot at a refund, but Bethesda would prefer to punish their customers' patronage.
I'm still trying with support to get a refund, but if I'm unsuccessful in that attempt, I'm never paying full-price for another Bethesda game. I'll wait for a review to be released, then I'll wait for a sale, either on a client or on G2A. This garbage refund policy, especially for such a disappointing game, does not make me want to give any more money to Bethesda, especially since they've been so stiff-necked in helping their customers be made whole. (Yes, I'm referencing the nylongate)
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