I quit the game. After a thousand and a half hours, I deleted the Fallout 76 client from my PC. The reason is simple – in the morning I discovered the disappearance of ALL of my characters. New, clean account.
Technical support answered me directly and clearly – thanks for buying the game, the more you are not interested in us as a client. We will not restore anything.
What was on the account?
Three experienced and BIS equipped characters. Machine gunner – four top weapons, B25 and AAE machineguns. Pistol – six pistols of various types, mainly BE and B50. The carbine is the best handmade in the game, B50-25. I'm already silent about lovingly assembled outfits, schemes, armor …
The question is – did I use cheats or exploits? No. All equipment is bought, exchanged or honestly knocked out. Yes, there may have been duped items. I do not know that. But I myself have never used cheats.
Here are screenshots of correspondence with technical support:
What the hell?
Thank you, bethesda, your help in recovering my account is simply invaluable (sarcasm).
I asked if Bethesda was going to do anything. Here is the answer:
Thank you for contacting the Bethesda Customer Support Team.
My name is Michael it's a pleasure to assist you today.
Thank you for contacting the Bethesda Customer Support Team. We are sorry to hear that your character has been deleted.
Due to tool limitation, we do not have the ability to restore character at this time. We apologize for this inconvenience.
Thank you for your continued interest and support!
Bethesda Customer Support
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© Post "Lost all my characters" for game Fallout.
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