Fallout

Update to the Customer Support Issue from Bethesda’s Support Twitter

fallout 3 - Update to the Customer Support Issue from Bethesda's Support Twitter
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"As previously reported, on December 5, 2018, we experienced an error with our Customer Service website that resulted in the exposure of a limited number of customer tickets. Upon discovery, we immediately took down the Customer Service website, remediated the error and restored the Customer Support website. We have conducted further investigation and analysis of this incident and would like to provide our Bethesda community with an update.

From our investigation, we have learned that, on December 5, 2018, there was a brief period of time during which customers accessing our Customer Support website may have been able to view the customer support tickets submitted by other customers during this same time period. Based on our current investigation, we believe this exposure window lasted approximately 45 minutes.

During this exposure window, fewer than 123 customer support tickets were submitted and may have been partially or fully viewed by others accessing the Customer Support website. Of those 123 tickets, it appears that no more than 65 customer support tickets contained personal data that may have been exposed.

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Upon review of the exposed customer support tickets, we have confirmed that no user account passwords or full credit card numbers were included. The personal data exposed within the support tickets included:

  • name, user name and contact information(e.g., email, address and phone number), if submitted by a customer as part of a customer support ticket

  • proof of purchase information provided by a limited number of customer, related to game purchases from third party retailers

We are in the process of contacting customers who may have been impacted.

We greatly value and appreciate our Bethesda community. Again, we sincerely apologize for this situation."

https://twitter.com/BethesdaSupport/status/1070845592337870848

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