I wanted to apologize to Epic Games for accusations I levied against them, I've deleted the offending posts.
While working through this and waiting for contact from Epic Games I discovered that emails were intentionally deleted in order to cover up a deceit from my child.
I recognize that I let my anger about the situation blind me to the situation and I wanted to apologize to Epic Games for this failure on my part.
I do see that other users have experienced a real issue, and I hope that Epic Games recognizes this as well.
While improved security on purchases would have prevented this as well, it is our failure as a parents to ensure we protected our finances from young children who don't recognize the damage they can cause.
I've asked Epic to remove any priority from my support request, and while I'm pursuing a refund in hopes I can get this money back, I recognize that it is my responsibility and Epic is not responsible for correcting my mistakes.
I want to thank the Community manager for reaching out to me and seeking to help me get my situation resolved, and I've asked them to let the support team know that priority can be removed from my request, as I'm sure other users have experienced problems which require more attention than mine.
Edit: On a Side note, I am happy that I personally no longer have a reason to be mad at Epic Games. I've always loved their company, even back when they were known as Potomac Computer Systems, I loved ZZT as a kid!
© Post "[Day 2] Watch our for deceitful children, a public apology" for game Fortnite.
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