So a week or two ago i logged on to my account and someone had changed the skin i was wearing and bought everything that was in the item shop with the vbucks i had on hand. I immediately contacted Epic games to no avail. I changed my password to something i never used before and made it unique, also enabled two factor authorization at the suggestion of the Epic games forum pages. Everything was fine for a week.
The morning of patch 5.10 i tried to log in and my password didnt work. When i tried to reset the password through epic games with my login email, I received no email. I play on PC but started on PS4. So after sending epic multiple emails, trying to call, essentially going through all the suggest avenues i re-linked my ps4 account to my epic games account seeing if could circumvent the problem. After a while i was able to get back on to my account but all my skins and and all my vbucks were gone. I have been playing since season 1 and had all the "OG" skins and cosmetics. Needless to say I am distraught at the loss. My CC company told me someone tried to charge 100 dollars to the account but didnt have the CV credit card code or correct address since i recently moved and they denied the charge.
My question is, are there any mods or fortnite employees that can help? I have spent literally 100's of dollars and 100's of hours on this game and i've lost everything and im not even sure how its possible to wipe out all my cosmetics and still have my same name on the game. Please? Anyone help? I'd really appreciate any help. Thanks guys.
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