My first post: https://www.reddit.com/r/FORTnITE/comments/90t17o/i_cant_access_save_the_world/
This is a somewhat long post so please bear with me. English is not my first language so please excuse any grammar issues or anything of that nature.
It has been 6 days since my last post and 8 days in total since i've lost access to Save The World.
Ill explain my entire situation in detail.
I had bought the standard Fortnite Save The World pack. I did not download nor play it yet, Therefore I was still eligible for a refund due to Sony's refund policies. " You can cancel a digital content purchase within 14 days from the date of transaction, provided that you have not started downloading or streaming it. " I reached out to Epic Games for a refund. They did not respond so I live chatted with a Sony representative and they granted me the refund. (Case Number: 27743681). Everything i did was perfectly within the Sony and Epic Games policies.
I then purchased the Deluxe edition a day later. Everything was fine, dandy and I was really enjoying Save The World. Another day later whilst opening BR to play a little, I recieve a prompt from Epic saying "Epic Games has removed the following items." Which were the founders items that you get on BR. I was confused so I tried opening save the world but it said that I had to purchase it. Which was frustrating as I ALREADY did repurchase STW again. What was more frustrating is that I did not receive any email or notification on why this had happened.
Now that i've showed you my situation and all the evidence I could garner, here is the fun part. The customer service from Epic Games.
The Agent handling my complaint was as helpful as a water gun in an forest fire. After going back and forth with the agent trying to reach a solution he told me that the issue is from Sony and not from Epic Games.
I then contacted Sony via the live chat and they said that I do own the license and should be able to play, therefore meaning that this issue is from Epic Games. But the Agent from Epic Games just wasn't having it.
I went back and forth a few more emails until he basically told me that there is nothing he can do.
I tried sending him an email conveying my frustration, but it appears that Epic Games customer support employees are not "equipped" to help.
I did post on the forum but guess what? No one cared, it got no responses, nothing, zilch, nada.
On my last post, an Epic employee responded u/magyst . He helped get an agent to contact me but the agent did not do much help.
I did everything I could and I have no idea what else to besides post here. Reddit has been known to do incredible things so, yet again I am going to shoot in the dark and hope i get a response from someone.
© Post "Extremely dissapointed and frustrated from Epic Games Customer Service." for game Fortnite.
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