Fortnite

Fortnite Account Hacked: I learned customer service has no resources to help

Fortnite home fn battle royale 1268x717 cf9fa8a783c249aa8d6929126e29f5f190620357 1024x579 - Fortnite Account Hacked: I learned customer service has no resources to help
Loading...

It's not a wonderful feeling to get your game taken by a hacker. It's a worse feeling not getting any help from Epic. Sure wish they had a phone number to report fraud. They don't seem to answer customer tickets timely. I like the game but when a Russian Hacker visits and changes your password its a heart breaker. Not to mention you worry about your credit card.

Two-step authentication? Ah, no. I'm strange, I don't use Facebook. Google sign in? Ah, no/ I bought the game and set it up with a non-google e-mail and there wasn't an option to change e-mails on Fortnite.

Yes, I called my credit card company and cancelled the card. Since I purchased the right to play the co-op version, I'd like to continue to access it and have "my stuff." I play on my computer not a console. I don't have a console.

Wednesday, while working at the office, to my surprise, I received an e-mail that Fortnite had added a console to my profile. I thought that was strange but hey they are patching. I did respond to Epic that no, I didn't change anything and don't have a console, and then forgot about the e-mail. When I got home I started playing to get my aggression out. All was good as I killed zombies in a few games, then I got kicked. Damn service provider I thought; I logged back on. Got kicked again. Wash and repeat, right? Until I got an email on my phone in Russian from Epic Games–major sinking feeling. Then another e-mail from Epic arrived, sigh (no I didn't click any links or respond—can't read Russian anyway).

Загрузка...

I tried to log-in to change my password. The hacker got to my Epic Profile first. However, I did change my password.

That trouble ticket. Well, honestly I sent two. I was unsure what category to select. No Fraud alert or stolen account option. After a few Billion dollars of revenue I'd think Epic could afford a couple employees for a Fraud telephone number or instant chat. Sure glad American Express has that 800 number on the back of its card.

I did get an e-mail back from Epic after a few days with a link "to make sure it was me," asking me to confirm my e-mail address. The link took me to the account profile page, which the hacker had modified. Because the profile page details were changed I was disallowed from making new changes for two weeks, so no confirm back was possible: "too many resubmissions have been received." Thus the Russian hacker hijacked Epic's verification system.

Oh, I did get back in. The hacker bought me a nice Pink Bunny costume and a rescue package. If that cost real money I won't be paying. New American Express Card remember, fraud alert via telephone to a friendly service provider who answered.

I had another Epic moment of sadness and wrote this post after a good night's sleep.

SpartaIowa


Original link

Loading...
© Post "Fortnite Account Hacked: I learned customer service has no resources to help" for game Fortnite.


Top 10 Most Anticipated Video Games of 2020

2020 will have something to satisfy classic and modern gamers alike. To be eligible for the list, the game must be confirmed for 2020, or there should be good reason to expect its release in that year. Therefore, upcoming games with a mere announcement and no discernible release date will not be included.

Top 15 NEW Games of 2020 [FIRST HALF]

2020 has a ton to look forward to...in the video gaming world. Here are fifteen games we're looking forward to in the first half of 2020.

You Might Also Like