Fortnite

Update: Woohooo….. spending spree!

Fortnite Preview screenshot onpage 1 1024x576 - Update: Woohooo..... spending spree!
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Original post can be found here: https://www.reddit.com/r/FORTnITE/comments/8lemkg/woohooo_spending_spree/

TL:DR: Son charged $800 for Fortnite skins after my card was auto-saved on his account.

Received a message from Epic customer service a few days ago giving me some hope that this situation might be resolved soon….

Hello there!

Thanks for contacting Epic Games Player Support. I want to sincerely apologize for the delay in our response.

I am sorry to hear that this has happened. Please respond with the following information regarding your family member’s account:

In order for us to help, please respond with the following information for your account:

  1. The email address associated with their Epic account.
    1. Current Epic display name.
    2. First and Last Name of the account holder.
    3. External account currently connected to your Epic account, if applicable. This includes Google, Facebook, Twitch, PSN, and Xbox accounts. Make sure to let us know the platform and display name of any external accounts.

Once you respond with the requested information, I will be able to assist you further.

I apologize again for the inconvenience. Thank you for your patience and understanding.

Загрузка...

Kind Regards,

SXXXXXa
Fortnite Player Support

After responding with the requested information I received another email….

Hello,

Thank you for providing account information.

I have reviewed the account you have provided and I can see the transactions you have mentioned.

Due to the amount you’re requesting a refund for, we will need to disable the Epic account associated with this purchase in order to process your refund.

Please confirm that you would still like us to proceed with this refund.

*Please note, once you confirm to disable this account, it may not be enabled again.

Thank you for your patience and understanding.

Kind Regards,

SXXXXXa
Fortnite Player Support

Naturally I agreed to disabling the account. Not only will it benefit me financially, but it will also teach my son that every action has its consequences. Thanks EPIC for taking care of your customer! Now it's time for me to go buy a new skin for myself in celebration!


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