Fortnite

Urgent mail problem on EPIC’s side

Fortnite home fn battle royale 1268x717 cf9fa8a783c249aa8d6929126e29f5f190620357 1024x579 - Urgent mail problem on EPIC's side
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Currently a lot of users are not able to receive any mails from help.epicgames.com because the use of sailthru. This includes 2FA and password reset. Here is a link from the official epic board. You really need to forward this problem please.

The next part is copied from: https://www.epicgames.com/fortnite/forums/technical-support/hardware-support/630667-epic-games-emails-blocked-by-spamcop

"The problem is that epic games sends emails through a service called sailthru. That service is a mass mailing service and they have become blacklisted by SPAMCOP. I have my own logs that look just like this showing the same thing. Here is one example – "JunkMail rejected – epic-a.sailthru.com :17936 is in an RBL, see Blocked – see http://www.spamcop.net/bl.shtml?192.64.237.189"

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If your email provider uses SPAMCOP (and many do) you will not be getting epic's emails until they or sailthru get delisted.

So we need to draw attention to this so the right level of support person can act on this.

You need to understand it from the front line support person's perspective. They hear complaints all day long and most of them are because emails go into spam folders or people had a typo. When there is an actual real problem (like this one) the noise of the thousands of day to day preventable problems overshadows it.

In this case we have a legit issue with spamcop blocking epic's emails going through sailthru.com (their mass mail provider) so we need to raise awareness since no players and no ISPs can fix it. Its all on epic and sailthru."


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