Heroes of the Storm

GPU crash during HotS match

HeroesoftheStorm 3 - GPU crash during HotS match
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Hi there! For 2 days i have a problem with HotS. During the match the screen goes black, everything else is working (music keeps playing, i still can communicate with friends via discord, but HotS itself is silent during this). The only solution is to reboot my PC.

Here’s some specs:

  • Processor: Intel® Core™ i7-7700 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
  • Memory: 16384MB RAM
  • Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
  • Card name: NVIDIA GeForce GTX 970
  • Driver Version: 26.21.14.3086
  • Current Mode: 2560 x 1080 (32 bit) (75Hz)

DxDiag

So i’ve been doing some digging, this is what i’ve found:

  • This is from the log file from HotS folder (2019-06-15 13.20.21 Graphics.txt):

Загрузка...
GFX 13:20:21.070 ==================================================================================================== GFX 13:20:21.070 Heroes of the Storm (B74238) GFX 13:20:21.070 GFX 13:20:21.070 Executable C:GamesHeroes of the StormVersionsBase74238HeroesOfTheStorm_x64.exe GFX 13:20:21.070 <Parameters> -sso=1 -launch -uid heroes GFX 13:20:21.070 Parent Executable DeviceHarddiskVolume13GamesHeroes of the StormSupport64HeroesSwitcher_x64.exe GFX 13:20:21.070 Grandparent Executable DeviceHarddiskVolume5GamesBattle.netBattle.net.exe GFX 13:20:21.070 LocalTime 2019-06-15 13:20:21.070 GFX 13:20:21.070 <ComputerUser> noobe GFX 13:20:21.070 <ComputerName> DESKTOP-3MLESGT GFX 13:20:21.070 <Exe.Architecture> x86_64 GFX 13:20:21.070 <Version> 2.45.1.74238 GFX 13:20:21.070 <DataBuild> B74238 GFX 13:20:21.070 <CodeBranch> branches/Heroes.45 GFX 13:20:21.070 <CodeRevision> 589768 GFX 13:20:21.070 <Locale.Assets> enUS GFX 13:20:21.070 <Locale.Data> enUS GFX 13:20:21.070 <Locale.Install> enUS GFX 13:20:21.070 <AccountCountry> RUS GFX 13:20:21.070 <AgentVersion> 2.17.2.6700 GFX 13:20:21.070 TelemetrySessionId 6A85F79C-4BA7-4BF4-B8F0-B000E178E857 GFX 13:20:21.070 ==================================================================================================== GFX 13:20:21.070 DXGI: Available GFX 13:20:21.079 VRAM Override Variables: Dedicated <0MB> Shared <0MB> GFX 13:20:21.198 Adapter "NVIDIA GeForce GTX 970" Vendor 0x4318 Device 0x4318 GFX 13:20:21.198 Adapter "Microsoft Basic Render Driver" Vendor 0x5140 Device 0x5140 GFX 13:20:21.198 Skipped adapter "Microsoft Basic Render Driver" because no ouputs GFX 13:20:21.198 Attempting D3D11 device creation on "NVIDIA GeForce GTX 970" GFX 13:20:21.258 Device creation success. GFX 13:20:21.259 VRAM Override Variables: Dedicated <0MB> Shared <0MB> GFX 13:20:21.262 VRAM Override Variables: Dedicated <0MB> Shared <0MB> GFX 13:20:21.262 Initialized D3D11 GraphicsDevice: NVIDIA GeForce GTX 970 (Driver Version: 0.43086.0.0, VRAM: 4043MB, SVMEM: 8162MB). GFX 13:20:21.262 Setting up swap chain. GFX 13:20:21.263 Found matching display mode width: 2560 height: 1080 RRN: 74991 RRD: 1000 GFX 13:20:21.263 Resizing D3D11 swap chain (2560x1080) GFX 13:20:21.265 Hardware Depth Sampling: Available GFX 13:20:21.284 Resource Cache Override Variable: 0MB GFX 13:20:21.284 Resource Cache: 2048MB Win64 (16324MB Physical, 7096MB Process Virtual) GFX 13:20:21.284 Resource Cache Sound: 407MB GFX 13:20:21.284 Resource Cache Common: 450MB GFX 13:20:21.284 Resource Cache Texture Max: 1500MB GFX 13:20:23.998 PerfNotifiers initialized GFX 13:20:24.032 Focus Event. Changing to fullscreen. GFX 13:20:24.273 Setting up swap chain. GFX 13:20:24.273 Trying fullscreen GFX 13:20:24.276 Found matching display mode width: 2560 height: 1080 RRN: 74991 RRD: 1000 GFX 13:20:24.277 Resizing D3D11 swap chain (2560x1080) GFX 13:20:24.316 Resource Cache Texture: 1350MB GFX 13:20:24.316 Resource Cache Texture Used: 0MB GFX 13:22:42.253 Focus Event. Changing to windowed. GFX 13:23:35.581 Focus Event. Changing to fullscreen. GFX 13:23:36.327 Focus Event. Changing to windowed. GFX 13:23:54.884 Focus Event. Changing to fullscreen. GFX 13:24:00.241 Focus Event. Changing to windowed. GFX 13:24:33.596 Focus Event. Changing to fullscreen. GFX 13:24:34.884 Focus Event. Changing to windowed. GFX 13:24:49.672 Focus Event. Changing to fullscreen. GFX 13:27:04.795 DirectX call failed with error code -2005270523 GFX 13:27:04.796 PerfNotifier:   Occurrences <1> Peak <1.000000> GFX 13:27:04.823 Attempting device reboot GFX 13:27:05.742 Windows Timeout Detection and Recovery (TDR) detected! GFX 13:27:05.746 Windows Timeout Detection and Recovery (TDR) detected! GFX 13:27:06.117 Final device refCount is 15 GFX 13:27:06.117 Adapter "NVIDIA GeForce GTX 970" Vendor 0x4318 Device 0x4318 GFX 13:27:06.117 Adapter "Microsoft Basic Render Driver" Vendor 0x5140 Device 0x5140 GFX 13:27:06.117 Skipped adapter "Microsoft Basic Render Driver" because no ouputs GFX 13:27:06.117 Attempting D3D11 device creation on "NVIDIA GeForce GTX 970" GFX 13:27:06.118 Device creation failed. GFX 13:27:06.118 Attempting D3D11 device creation on "NVIDIA GeForce GTX 970" GFX 13:27:06.121 Device creation failed. GFX 13:27:06.121 Device reboot failure, error code 537329682 

  • This is the log collected by GPU-Z:

GPU crash log screenshot

I’ve tried reverting GPU driver to a previous versions, update them, redownloading both Battle net client and the game itself, disabling all overlays (discord, Windows game bar, Nvidia Experience), nothing helps.

Tried to play other games ofc, the result is perfectly normal (tried playing Witcher 3, GTA5, Divinity: Original Sin 2).

As can be seen, this is not happening due to power or temperature throttling, something else keeps crashing GPU driver.Any help, guys?

Source: Original link


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