I've been locked out of my HotS account, and could use some help or advice on what to do next.
Six weeks ago I saw what looked like a good discount on Slickdeals through PayPal.
I bought in for this deal on April 22nd. At the time of purchase, it looked like everything was good for the discount. I had clicked Save Offer, and went through the purchase process. The discount did not go through, but I did get $59.99 in blizzard credit.
On May 8th I spent $49.99 of the blizzard credit on Gems for Heroes of the Storm. It was the first money purchase I made for the game, after playing it every week since it was in alpha. It's been a fun game, and I thought worth a bit of kick back.
On May 9th I opened a ticket with PayPal asking about the $20 rebate.
I made this purchase off of the paypal offer
https://www.paypal.com/us/webapps/mpp/offers?view=details&offerId=WY4THLH6HWFCN on April 22nd. I had used save offer, then made purchase, but do not see any reflection of the $20 reduction.
On May 19th I received a $20 refund from Paypal and my case was marked as closed. At this time I believed the matter was settled.
Now, as of 31 May, I am seeing a brand new ORDER for a -$59.99 refund from Blizzard, as well as my older purchase marked as CHARGEBACK and my $59.99 in game Gems purchase marked as CHARGEBACK. I now cannot log into Heroes of the Storm. I can still log in and play Starcraft 2, so it's not my entire Blizzard account locked up.
As of tonight, I do still have a charge on my bank account of $59.99, a refund on the 19th for $20, and my game is now locked out.
I've submitted a new ticket to both Blizzard and PayPal, but it's Friday Evening and I'm pretty bent about this. It's been a fairly shitty week in the greater Tulsa Oklahoma area, what with the Tornados and Flooding. I've had 6 adults, 4 kids, 3 dogs, and 5 cats living in my house due to family evacuating the flooding.
Any ideas on who I could or should reach out to?
Attempted edit for clarity
tl;dr thought I got a discount via paypal, got locked out of the game instead
They want me to repurchase the initial Blizzard Balance of $59.99 AND repurchase Blizzard Balance for the Gems at $49.99. I still have not seen any refunds that they speak of other than the $20 from paypal last month. So after this i will be out of pocket ~$150 for the initial purchase of Gems.
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© Post "Locked Out of Account after Paypal Sale" for game Heroes of the Storm.
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