I got banned for abusive language. I'm not here to say that it's bullshit. I'm not here to say I didn't deserve it. I definitely had it coming. I'm was pretty toxic. It was deserved.
I'll get straight to the point and start with my suggestion. I think the community would be better served by a change of policy where the players who would be permanently banned for abusive language are instead only permanently muted and banned only from ranked (since you want teammates who can communicate).
A bit of background. I don't play ranked. At the time I got banned, I had more loot boxes than I can count. I just didn't open them anymore. I don't really care that I lost skins, unlocks, and levels. Those things didn't really matter to me. I don't play ranked. I do a lot of QM and ARAM. I guess what I'm trying to say is that I honestly don't really care all that much about the stuff I lost on that account; I'm still playing the game and not noticing a difference aside from the missing skins. I lost a grand total of maybe $50, which was spent before 2.0.
In the matches where I'd be verbally abusive, I never did anything like throw the game on purpose. I mostly just insulted people. The games where Blizz muted me were actually better because I couldn't type and had to focus on playing.
What's my point? What I'm trying to get at is that by banning me, Blizzard actually made me have even less inhibition when it comes to being toxic. I obviously still play the game on a smurf account, just as much as I did before. The only difference is that now, what little incentive (in the form of being able to play with skins, all heroes unlocked, etc.) I had to control myself and keep my mouth shut is gone. I can 100% say that I'm more verbally abusive than before. You probably think I'm an asshole, and you're probably right, but that's besides the point.
The bottom line is that Blizzard made the problem worse by banning me. I realize that I may be part of a very small minority where this kind of action would be preferable since it mostly makes sense for someone who would be OK with playing on an account where chat and ranked are permanently disabled, and therefore would have no reasons to try and circumvent the ban… But I can't imagine I'm the only one who doesn't play ranked and has a similar story. If I had been permanently muted instead, I'd still be playing on that account and raging quietly to myself, as I managed to do in some of the games where I didn't type anything, or when I was temporary muted.
I legitimately just think that the community would be better served by Blizzard permanently muting players who get banned as a result of verbal abuse. Again – this isn't about my own account. I'd be perfectly happy if my own experience can maybe cause a change of policy going forward and currently-banned accounts remain banned. This is really just a matter of taking the most sensible action to make the community a better place. Muting a player like myself permanently would have improved the lives of the players I get matched with in the future.
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