The Elder Scrolls

My official reply to Bethesda and how it treats its customers

TheElderScrolls14 - My official reply to Bethesda and how it treats its customers
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yesterday i posted a picture with maximum amount of soul gems you can have bc when i soul trapped my extra cards i wasnt warned that exceeding soul gems will be lost, about 20000 soul gems in my case.

i filed a ticket and wrote following:

Yesterday, January 24th at around 11:30 pm, I opened around 450 card packs. Afterwards I crafted some legendaries and had around 59000 soul gems left on my account. Then I soul trapped cards worth 62000 soul gems but unfortunately I reached the maximum amount of soul gems allowed which is 99999.

So, I'm missing about 20000 soul gems which would be fine if there was a warning message beforehand. Then it would have been the user's fault. But in this case, there was no warning message whatsoever that I would exceed the maximum amount allowed. Thus I consider it an error and the game's fault for not communicating the player about the consequences to be happen.

I'd like to ask you to roll back my account or provide me with a fair compensation for the missing 20000 soul gems.

Here is their reply:

Greetings!

Thank you for contacting the Bethesda Customer Support Team.

My name is … it's a pleasure to assist you today.

Thanks for reaching out to us,

Unfortunately the cap for soul gems in The Elder Scrolls: Legends is 99,999. Any amount of Soul Gems earned over the 99,999 total will be lost.

Use your soul gems to create new cards!

Thank you for your continued interest and support!

I wrote back again:

The point is, I didnt get a warning message before soul trapping nor does the game states anywhere that the maximum amount is capped at 99999.

Hence I expect a roll back or some kind of compensation. I posted this issue on reddit and someone had the same issue. He contacted support and was refunded.

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So, why are you not willing to compensate for the game's fault because of lack of communication.

Do you know how much 20000 soul gems are worth? One card pack is in average around 100 soul gems. Now you can do your own calculations.

This is the most unfriendly way to treat a customer, especially since I've supported this game since beta and also spent real time money on it, more than most would do.

I hope you will reconsider. Thank you.

Their final reply:

Greetings!

Thank you for contacting the Bethesda Customer Support Team.

My name is Michael it's a pleasure to assist you today.

Thanks for the reply back however we here at customer support do not control game mechanics.

Should you wish to provide feed back for the dev team you can do so below;

You can submit a ticket to report bugs or provide feedback about The Elder Scrolls: Legends under the "Feedback" category by clicking this link.

You can also visit and discuss bugs and provide feedback on our official forums here.

Thank you for your continued interest and support!

Thank you, too, Bethesda, for letting me know what a shitty company you are. I for sure learned my lesson and will never spend a dime on any of your games anymore and will discourage others to do so since, obviously, you give a sht about your customers. I'm not surprised anymore that this game is dying.

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