The Elder Scrolls

“Permanent Ban” – No reason given ?! (posting for a friends account)

TheElderScrolls12 - "Permanent Ban" - No reason given ?! (posting for a friends account)
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My friend isn't using reddit so I'm posting it on his behalf, this is what he's had to say about his account:

I have just been booted permanently from ESO after trying to discuss matters with ESO Customer Support on a social ban that was applied without any communication nor explanation as to why.

I have been playing this game for years now and as long as I can remember.

It all started whilst I was doing my usual routine of doing rnd's with one of my friends to gather transmute stones for gear we needed for our characters. Obviously with the current Jester's event we want to make use of 100 percent experience as much as possible and we headed to normal Black Rose Prison after to grind out CP points.

I was trying to communicate with him over group chat and noticed he was not replying or noticing my messages. I took it down as maybe he is watching something whilst grinding and not heeding mind to the chat.

After 2 hours when our experience scroll ended we had enough and disbanded and then I wanted to check the guild traders for some memento parts in line with the current event and noticed that all guild traders had no option to access the store, just the 'Goodbye' option.

Obviously not being familiar whatsoever with social bans I instantly asked my friends if there was an issue but everyone had access to the guild stores. Logically I turned towards creating a ticket to find out if this was a potential issue.

Instantly my ticket was categorized under appeal ban / suspension and got even more confused.

With the help of my friends we found out my account was subject of a social ban and replied again to the ticket requesting the reason why as most of my days are filled with simply running rnd's on 9 fully leveled characters and achievement hunting or doing trials.

Then a day later I finally got a reply from support as follows:

Hello again,

Загрузка...

After a thorough review of your account it has been determined that the account did in fact violate our Code of Conduct. We regret to inform you that your appeal for an account ban reversal is denied due to the evidence within our system for participating in botting/black market related activities.

Due to the extent and scale of the violation, it has been decided that the ban on this account will remain in place, and that all services related to this account shall remain deactivated permanently. This decision was not made lightly, and it is final.

Thank you,

The Elder Scrolls Online Team

Note the 'Hello again', there was no reply to this ticket beforehand.

I was absolutely amazed with this reply as I have never had a ban before on my account and I have no clue what is meant with black market activities. I replied again requesting a proper explanation and then again 24 hours later: Hello again, After another thorough review of your account it has been determined that your appeal for an account ban reversal is denied due to the evidence within our system for participating in botting/black market related activities. It has been decided that all services related to this account shall remain deactivated permanently. This decision was not made lightly, and it is final. Thank you, The Elder Scrolls Online Team Right before receiving this e-mail I was relogging on my account to my templar, got ported into Deshaan and seconds later I was met with the permanent ban message on the login screen. I am reaching out here for advice cause I have honestly no clue what is going on, I have been playing this game for years and in a matter of days and 2 copy paste replies from Support my account is now permanently closed. Can someone help me?

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