Warframe

4 years of grinding and progress lost.

Warframe8 - 4 years of grinding and progress lost.
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So, two days ago i was going to log-in to play hoping to do some actual grinding instead of just wandering about my ship and jumping around like a complete lunatic and just when i was about to log in, a message pop up appeared claiming i had "negative plat balance" and that i had to return my account to positive platinum balance so it can be played again, i've been playing since 2016 and i stopped at around the middle of 2017 and started again mid year 2019. I haven't had any major platinum purchases and trades going around in the last few weeks. Then i checked up on the web page saying that i had -491 plat (i still had 9 plat in account), so i roughly owed the game 500 plat. I thought that this was absurd as i hadn't made any purchases that big in the last weeks and so i wrote a ticket to DE cust service hoping they might have a solution for this. 2 days in and they gave me this reply:

‐————————————————————————————— Hello GunnerVier,

Thank you for contacting us. You were found to have received a large amount of Platinum and/or gifts from a known black market Platinum re-seller, who has been permanently banned from the game for this activity. Because the Platinum you received was fraudulently obtained, it was necessary to remove it from your account. For any gifts you might have received in the same manner, the item(s) were also removed from your inventory.

We attempted to identify and reverse as many black market transactions on your account as possible. If you believe that the transactions listed below represent all the Platinum/gifts that you have purchased from the black market, you should not notice your Platinum balance being affected any further. However, if you have made other black market transactions in the past, future investigations could result in those trades/gifts being reversed, and the Platinum value being removed from your account.

2017-07-27 12:12:08 UTC – You received 470 Platinum from the Platinum re-seller account DeuzExMech.

2016-06-06 15:29:22 UTC – You received 500 Platinum from the Platinum re-seller account Freemason33 .

2016-06-04 11:23:52 UTC – You received 250 Platinum from the Platinum re-seller account Fiztgrats.

2016-05-10 14:47:09 UTC – You received 405 Platinum from the Platinum re-seller account DERPotatoes.

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2016-04-06 17:05:50 UTC – You received 1000 Platinum from the Platinum re-seller account —ForTheFirstTime—.

Note, purchasing in-game items from other players for cash is a violation of the Terms of Use/EULA and your account could be banned from the game for engaging in such activities. You are being given another opportunity to play, however, because you did not have enough Platinum to cover the full amount that was removed — your Platinum balance is now in the negatives.

Your current Platinum balance is -2616.

To restore access to your account, you will need to purchase enough Platinum (from a legitimate source) to bring your balance out of the negatives.

As a courtesy to you, we are offering to reverse any cosmetic-only purchases that we find on your account. Any Platinum restored to your account will help to reduce your negative Platinum balance. Please let us know if you want us to proceed.

Please be aware that if you purchase Platinum using a Steam DLC Pack, we will need to put you in contact with one of our Billing CSRs who will assist you with applying the purchase to your account.

For future reference, we strongly suggest that you avoid unbalanced trades or trades that appear to be "for free" as these are often connected to compromised accounts or other fraudulent activity. Unless the contest or giveaway is from an official Warframe partner, you cannot trust where the Platinum is coming from. Please note, if you are found to have participated in black market activity again in the future, your account will be permanently suspended from the game with no chance to restore your Platinum balance and continue playing. As stated in our Terms of Use, you as the account holder are solely responsible for resolving the negative Platinum balance on your account.

Thank you for your understanding.


What am i supposed to do now ? Like wth is this

Note that : -those 5 transactions were all RL friends that i've played with since day 1 and NONE of them are known re sellers.

-those transactions date back to 2016 and 2017

Thanks guys for the replies, i'm sorry if it seems like i was pinning the sole blame on DE and if there was some misinformation i may have said. I really appreciate the replies and they have cleared my mind

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