Warframe

Banned for false-positive, then unbanned, no explanation given what causes it or how to prevent it, played 1h and got banned again.

Warframe1 - Banned for false-positive, then unbanned, no explanation given what causes it or how to prevent it, played 1h and got banned again.
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As the title says, on the 24th October 2019 I got banned while I was sitting AFK in my orbiter eating dinner and watching youtube.

Game kept saying "out of session" when I came back, so I restart, then I get a message saying "banned until 2035".

I made a petition asking what is going on and Jyn said the following:

Our system has detected instances of abnormal results and/or activity on this account. As such, the account was automatically banned. Upon manual review of your account activity, there is some uncertainty as to why the ban was triggered. Typically, bans are triggered due to attempts to manipulate the game or player account, but there is a chance in this case that it is caused by a hardware error.

This answer in itself tell me absolutely nothing, I dont know what caused it, I dont know how to prevent it, so chances are next time I log in this auto-ban system DE has in place will just throw me under the bus once again.

I get a list of things I should check, which I did:

Has Warframe ever crashed on you, giving you the hardware failure page?

No.

Overclocking your CPU can also cause the memory to become unstable and trigger a false positive result

I never overclocked my CPU.

Please run Memtest and check to see if there are any problems with your memory

Jyn gave me a link for this with no instruction whatsoever, I had to read the readme.txt of the program itself to know what to do, I put it on USB and forced my computer to startup from this USB, then it took 6 hours to finish scanning my memory.

Result: 0 errors found in my memory.

Try using Malware Bytes

I did, only found 3 malware files in firefox, I removed them.

We suggest you to use these software to perform a full range of tests to identify any problems occurring in your HDDs.SeaTools for Windows by Seagate and Data Lifeguard Diagnostic by Western Digital

Again 2 links were given to me, no explanation on how to use the program, I had to look it up myself.

SeaTools for some reason could not see my Samsung SSD, which is where Warframe is installed on, and to put this program on USB it would require more free space on the USB which I did not have.

Data Lifeguard Diagnostic scanned both my hard drives, my Samsung SSD and Toshiba HD, both were perfectly fine.

Now Nero jumps in and asks me the following questions:

Did you use a VPN, online game accelerator or any kind of proxy

I use an addon for Firefox called "Hoxx VPN" to get access to certain websites that are blocked in my country.

Did you log in your account at a public PC (ie. internet cafe)

No.

Do you have any abnormal symptom within your PC

No…Actually yes, one, Warframe.

A Device Driver May Be Malfunctioning

As far as I know my PC is all okay.

Your PC might be overheating.

No, its not overheating, this computer can handle games much more resource intensive than warframe.

Your PC might have Power Supply Problems.

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My power supply is good, my PC is an expensive one, its high end and pretty new and has been working perfect for 8 months and still works perfect for other games.

Overall I must have spend like 12 hours just to constantly read, scan and clean my computer of all things Jyn mentioned to me, then later answer Nero's questions, was not a fun day at all, but I was hoping that in the end it would be worth it and this auto-ban system would not keep banning me…

The ban has now been lifted from your account. We apologize for the inconvenience, but it is necessary that we maintain a strong defense in order to secure Warframe’s continued operation, and for our player's general security. Thank you for your understanding.

So after spending 12 hours to scan and clean everything I could, after DE unbanning me, I played for only 1 mission where I went to get an argon crystal for my kubrow breeding, then I go to the void trader to look at hes inventory and…

…banned again until 2035.

If DE doesn't help me and tell me what causes these false-positives I cannot prevent it and the auto-ban system just keeps throwing me under the bus while all I'm doing is just playing the game like Ive been doing for the last 8 months.

In these 8 months I had 0 issues whatsoever, now I get 2 bans instantly and no decent explanation given to me at all.

This is just a fishing contest where I have to figure out for myself what causes it, and if I cant, then I will just lose my 8 month old account where I spend several hundreds of hours on, seriously?

I'd really appreciate some help on the matter and not be discarded and continuously banned over false-positives that I have no control over, the least DE could do is TELL ME what causes it so I can fix it.

But with the current support all they do is simply copy paste a standard message to you and then put you in a 3 month queue, yes I'm not kidding, Ive already been waiting 3 weeks and DE told me it will take about 3 months before they get back to me.

How on Earth is this helpful to any player that gets banned for stuff on their hardware or perhaps other things, when they are completely unaware of what the issue might be, and DE refuses to say anything about it, and finally this player can then wait 3 months for doing absolutely nothing wrong before DE even help him…

Now in best case scenario I'll probably miss the Void trader, Nightwave and Hallowed Flame alerts, in worst case scenario this account will be in the trash for something that is out of my control and Ive been given no way on how to prevent it.

In hindsight I probably should not have given any money to DE if this is how they "help" their players, sorry but this support they have is like none-existent, queue of 3 months? What?!?!

If this is how players who support their game get treated, literally be thrown in a 3 month queue before ANY assistance "might" be offered and you have to wait all this time for them to "maybe" unban you for something you have no clue about but sure does seem to trigger this insane auto-ban system they have, then whats even the point.

For what its worth, my ingame name is IIAc3sII, petition ID is #1932846, maybe someone at DE with a kind heart can actually help.

Source: Original link


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