TL;DR: 8 months ago, I sent a web ticket asking if Blizzard could freeze my account since I would be inactive for an indefinite amount of time. They told me no but they could recover up to 90 days of game time for me when I return if I do not log on during that period. Now that I'm back, new GMs said old GM's response was a mistake and they cannot/will not recover time lost.
I've attached a short message chain going on between me and the GMs so far. https://imgur.com/a/u4Z1n1s
I'm Brown and the GMs are red (each response is from a different GM).
About 8 months ago, I was going to be without access to WoW for an indefinite amount of time, so I asked Blizzard if I could freeze my account since I had just used a one-year subscription code on my account. I've been playing WoW since it was still in beta in Vanilla, and if I'm not mistaken, I've had a GM freeze my subscription/account before in the time I've been playing for over a decade, so I thought this was an option. Anyways, the initial GM from 8 months ago said that they do not have the ability to freeze accounts, but they can recover up to 30-90 days of missed game time as long as I do not log on to my account. Cool I thought… at least I could recover some time that I missed and my one year subscription wouldn't be a total waste.
During this 8 month period, there were times where I wanted to log onto my account for a short period of time (like season/holiday events, etc. but decided against it because the GM told me not to log on if I wanted to recover my game time). Fast forward to this week and I'm ready to play WoW again for a longer period of time. I send in a ticket telling them about the missed game time and copied/pasted what the GM from 8 months ago told me. A new GM says, although they can recover game time, there are "caveats" that the first GM never told me about and the first GM never looked into what kind of subscription I had (it was a code instead of a "paid" subscription) so he was mistaken. I responded why I had to suffer for the GM's mistake. I purposefully didn't log onto my account for an extended period of time on the advice of what the GM gave me, and I've lost 8 months of game time where I could've signed on to chat/see my friends and guild mates or at the very least, do some seasonal/holiday events that I wanted to do.
Am I being unreasonable? Should I just drop it? All my friends and guild mates say what Blizzard did/are doing is messed up and I should continue to pursue it, but I feel like the GMs are just giving me the run around now and won't budge.
Source: Original link
© Post "Game Master gives me incorrect/bad advice in a webticket, and I follow said advice and lose game time. Is Blizzard wrong here or me?" for game World of Warcraft.
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