I had switch my race to Nightborne when it first came out in Legion, but within a week I requested a refund because I didn't like it. Since then every time I use the barbershop and try to pay, I get disconnected. Over 8 months later, it hasn't been fixed. I've submitted multiple tickets about it, and I've done everything the GMs told me to do, and nothing has been changed. I uninstalled wow completely and reinstalled it without addons, it didn't work. I contacted them again and was told to submit a ticket with the MSinfo and the other file, and nothing came out of it. I have made probably 8 threads in their tech and bug forums, they either get ignored, or I'm told to do what the GMS already told me to do.
I was finally told 2 months ago that this issue was gonna be fixed in patch 8.1 because supposedly more people have the same bug, aaaaaaannnndd nope, it hasn't been fixed. I'm so angry and frustrated right now. All I want is to change my belf's eyes to golden. I was even given the appareance change from the store for free from a GM and every time I try to use it, iot was the change is not possible at the moment.
I love this game, I've been playing since TBC, and this is the first time I've had an issue with them just making me go in circles. I guess I'm posting here mostly to vent, but if anybody has any suggestion on how to fix this bug (if possible), please tell me.
Edit: things I've done and GMs have tried to dix this bug
1- delete wtf and interface folders
2- send MS INFO and the other DXdiag (?) Files in a ticket
3- had a gm log into my character and try to use the barbershop
4- had another gm try to use appearance change but didn't work either, give error mistake
6- uninstalled and reinstalled wow
7- updated all the drivers in my computer just in case
Edit 2: Lithrelin's suggestion of spamming randomizing in the character appearance menu fixed the issue. I'm so glad it's fixed now and I'm surprised none of the GMs I contacted in all this time ever suggested that. Thank you all for the suggestions and advice and comments!
© Post "I’ve had a dc berbershop bug for over 8 months, I’ve done everything I was told to do to fix it on my end, it hasn’t. Was told patch 8.1 would fix it, it didn’t. I’m really angry and frustrated now" for game World of Warcraft.
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